Effective Date: 11.04.2026

At Bright White Cleaning, we strive to deliver high-quality services and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Service was not delivered as scheduled
• Service was canceled by Bright White Cleaning
• Significant service issues or dissatisfaction reported within 24 hours of completion
• Duplicate or incorrect charges

All refund requests are subject to review and verification.

2. Non-Eligible Refunds

Refunds will generally not be provided in the following cases:

• Late cancellations (as defined in our Cancellation Policy)
• No-shows or denied access to premises
• Minor issues that do not affect overall service quality
• Change of mind after service completion
• Pre-existing conditions (e.g., permanent stains, damage, or wear and tear)

3. Partial Refunds

In some cases, partial refunds may be granted:

• If only part of the service was completed
• If there were specific issues with certain areas or tasks
• If a discount or service credit is deemed more appropriate

4. Refund Process

• Customers must submit refund requests via the app or customer support.
• Requests must include relevant details (booking ID, issue description, photos if applicable).
• Our team will review and respond within [2–5 business days].

5. Refund Method

• Approved refunds will be issued to the original payment method.
• In some cases, refunds may be provided as:
  • App wallet credit
  • Discount on future services

6. Processing Time

• Refunds are typically processed within 5–10 business days, depending on your payment provider.
• Delays may occur due to banking or payment gateway processing times.

7. Service Guarantee (Optional but Recommended)

If you are not satisfied with our service, we may offer:

• A re-clean or service revisit, or
• A partial/full refund, depending on the situation

8. Compliance with UAE Consumer Protection

This policy is designed in accordance with UAE Consumer Protection Law, ensuring fair handling of customer complaints and refunds.

9. Contact Us

For refund requests or questions:

Bright White Cleaning
Email: info@brightwhitecleaning.com
Phone: +971 55 937 9740
Address: Office no.-105, Eiffel Accomodation-1
Plot no.-3580593
Al Qouz-3

10. Policy Updates

We may update this Refund Policy from time to time. Continued use of our services indicates acceptance of the updated policy.