Effective Date: 11.04.2026
At Bright White Cleaning, we understand that plans can change. This Cancellation Policy outlines the terms for canceling or rescheduling your service bookings.
1. Cancellation by Customer
- Customers may cancel or reschedule a booking free of charge if done at least [12–24 hours] before the scheduled service time.
- Cancellations made less than [12 hours] before the appointment may be subject to a cancellation fee.
- Cancellations made after the service team has arrived may be charged up to 100% of the service fee.
2. Rescheduling
- You may reschedule your booking through the app or customer support.
- Rescheduling is subject to availability of time slots.
- Last-minute rescheduling may be treated as a cancellation.
3. No-Show Policy
- If the customer is unavailable at the scheduled time and location, it will be considered a no-show.
- No-shows may result in full or partial charges depending on the circumstances.
4. Cancellation by Bright White Cleaning
We reserve the right to cancel or reschedule bookings due to:
- Unforeseen circumstances (e.g., staff unavailability, emergencies)
- Safety concerns or inaccessible premises
- Incorrect or incomplete booking details
In such cases, customers will be:
- Notified promptly
- Offered rescheduling or a full refund, where applicable
5. Refund Policy
- Eligible refunds will be processed to the original payment method within [5–10 business days].
- Refunds may be adjusted based on:
- Time of cancellation
- Work already completed
- Any applicable service charges
6. Special Conditions
- Certain services (e.g., deep cleaning, same-day bookings, promotional offers) may have non-refundable or stricter cancellation terms.
- These conditions will be clearly communicated at the time of booking.
7. How to Cancel
You can cancel or reschedule your booking by:
- Using the mobile app
- Contacting customer support
Contact Details:
Email: info@brightwhitecleaning.com
Phone: +971 55 937 9740
8. Policy Updates
We may update this Cancellation Policy from time to time. Continued use of our services indicates your acceptance of the updated terms.
