Effective Date: 11.04.2026
Last Updated: 11.04.2027

Bright White Cleaning (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services.

By using our services, you agree to the terms of this Privacy Policy.

1. Legal Compliance

This Privacy Policy is designed to comply with:

• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
• Applicable regulations from UAE Data Office
• Google Play Developer Policies
• Apple App Store Review Guidelines

2. Information We Collect

a. Personal Information

We may collect:

• Full name
• Phone number
• Email address
• Address/location details
• Payment details (processed securely via third-party providers)

b. App & Device Information

• Device type, operating system, and app version
• IP address
• App usage data, crash logs, and performance data

c. Location Data

• Precise or approximate location (only with your consent) to provide services at your address

d. Communications

• Customer support messages
• Feedback, reviews, and service-related communications

3. How We Use Your Information

We use your data to:

• Provide and manage bookings and services
• Process payments and send confirmations
• Improve app functionality and user experience
• Communicate updates, offers, or service notifications
• Ensure safety, fraud prevention, and legal compliance

4. Legal Basis for Processing (UAE PDPL)

We process personal data based on:

• Your consent
• Necessity to perform a contract (service booking)
• Compliance with legal obligations
• Our legitimate business interests, where applicable

5. Data Sharing & Disclosure

We do not sell your personal data. We may share your data with:

• Service staff and operational teams (to fulfill bookings)
• Payment gateways and financial institutions
• IT and cloud service providers
• Government or regulatory authorities if required by law

All third parties are required to handle your data securely and lawfully.

6. International Data Transfers

Your data may be transferred and stored outside the UAE where necessary. In such cases, we ensure:

• Adequate data protection standards
• Contractual safeguards in compliance with UAE laws

7. Data Retention

We retain your personal data only as long as necessary:

• For service delivery and customer support
• To comply with legal and regulatory obligations
• To resolve disputes and enforce agreements

8. Your Rights (Under UAE Law)

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Restrict or object to data processing
• Request data portability (where applicable)

To exercise your rights, contact us at the details below.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and encryption
• Restricted access to authorized personnel
• Regular monitoring and updates

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Third-Party Services

Our app may use third-party services (e.g., payment processors, analytics tools). These providers have their own privacy policies, and we encourage you to review them.

12. Permissions Used in the App

Depending on your device and usage, we may request:

• Location access – for service delivery
• Camera/photos – for before/after service images (optional)
• Notifications – for booking updates and offers

You can manage permissions in your device settings.

13. Cookies & Tracking

We may use cookies or similar technologies on our website to:

• Enhance user experience
• Analyze usage patterns
• Improve services

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app and on our website with a revised “11.4.2026.”

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data:

Bright White Cleaning
Email: info@brightwhitecleaning.com
Phone: +971 55 937 9740
Address: Office no.-105, Eiffel Accomodation-1
Plot no.-3580593
Al Qouz-3

16. Consent

By using our app and services, you:

• Acknowledge that you have read and understood this Privacy Policy
• Agree to the collection and use of your information as described